Because of the delivery delay , we had to cancel electrician and builder twice and are still waiting for builder to fit us in !!! The fire arrived in good condition, but cannot give a review as we haven't seen it work !!,hopefully will be ready before long otherwise it will not be needed until the colder weather later in the year . Does the guarantee etart from delivery date or from when we get it installed?.?Still optimistic that it will be of some use at some point

Excellent fire I love it.
Easy to order and super fast delivery. Great Company

We bought the above fire from Expert Fires and are delighted with it. Delivery was swift and good communication from seller and delivery company. Would highly recommend.

Had this delivered a few days before Christmas and it's been great. The heat is more than adequate and most of the time we just have the effect on just for ambience. A solid heavy piece that does not look cheap. Great customer service too when one of the remotes was not in the package, it was posted straight away despite the holidays.

Fast delivery and very happy with my new fire

Very nice fire, looks alot better now that I've put silver birch twigs in it.

This is an amazing heater… it may be a bit pricey but well worth it. It has controls that you can put it on high and adjust the temperature also medium and also the temperature, it has a timer for the week so it will come on and off every day of the week or you can put it on whenever it’s needed once the room is warm we just have it on the flames. Doesn’t take long to warm the room on high then we knock it down or sometimes just have it on the flame. We can definitely recommend to others. If you have no central fireplace … looks great on a piece of slate, which we intend to purchase. Very happy customer. Expert Fires were great and helpful when ordering… hope to purchase another for the dinning room in the future.

Very realistic, cozy
Love it .

Lovely fire ,easy to set up

Great service from Expert Fires - the best price around, excellent customer service in answering our questions and fast, efficient delivery of a well packaged product. The fire is a real feature in the room, without being overpowering. We like the glass front on this fire. We often have just the flames light on as it is beautiful and very relaxing. We are very pleased with the fire so far. I’ll write a further review when the weather gets colder and we really test out how well it heats the room.

Can’t thank both Ian and Sam enough for their wonderful customer service, such a pleasure to deal with! There was a delay with the delivery getting to me, but even then the couriers had amazing communication skills, both very professional! And the fire is so very beautiful! Thank you Expert Fires 😊

Loved my fire a pleasure to speak to Sam very professional in his job nothing was a problem just a situation which was solved asap I would definitely order again as everything. Went well start to finish keep up the good work Sam Linda in glasgow

Lovely fire suite

Excellent product at the best price, would definitely recommend.

I had a few problems initially with the fire because I didn’t realise there was a film all over the gold bits. I have to that at every stage Expertfires we’re exceptional with their knowledge, politeness, helpfulness and gave excellent customer service. As far as the fire itself, I can only say it is exactly what I wanted, and is absolutely beautiful. One concern was taking off the film. I had to use a knife to pull raise it enough to pull it off. I think some tabs on the edges would help. I was worried in case I scratched the metal, but it was ok. I haven’t set it all up yet, I still have to put in the coals and lights, but I am sure I am going to love it even more when this is done. Thank you very much Celsi and Expertfires.